Property Satisfaction

1. How satisfied are you with your residence in Portonovi?

Property Satisfaction

2. Do you feel your residence provides good value for the investment?

Amenities and Facilities

1. How satisfied are you with the following amenities?

Restaurants & Cafes:

Amenities and Facilities

Gym

Amenities and Facilities

Marina

Amenities and Facilities

Retails

Amenities and Facilities

Green Spaces & Parks

Amenities and Facilities

3. Are there any additional amenities or services you would like to see in Portonovi?

Portonovi Sales

1. How satisfied are you with the Residential Sales Department services in Portonovi?

Portonovi Sales

2. How would you rate the efficiency and responsiveness of the Sales team in handling requests and inquiries?

Portonovi Sales

3. Are there any additional services you would like Sales team to provide?

4. Do you have any additional comments or suggestions for improving Sales services at Portonovi?

Aftersales/Handover Activities – Residence Deficiencies & Remedial works

1. How satisfied are you with the post sales Deficiencies & Remedial works in the residence?

Aftersales/Handover Activities – Residence Deficiencies & Remedial works

2. How would you rate the timeliness and quality of post-sales Deficiencies & Remedial works in the residence?

Aftersales/Handover Activities – Residence Deficiencies & Remedial works

3. Do you have any additional comments or suggestions regarding Deficiencies & Remedial works?

Homeowner Department Services; Reception and Concierge Services; Marina Services

1. How satisfied are you with the Homeowner Department services at Portonovi?

Homeowner Department Services; Reception and Concierge Services; Marina Services

2. How would you rate the efficiency and responsiveness of the Homeowner Department Services in handling requests and inquiries?

Homeowner Department Services; Reception and Concierge Services; Marina Services

3. Are there any additional services you would like Homeowner Department team to provide?

4. Do you have any additional comments or suggestions for improving the Homeowner Department services at Portonovi?

Homeowner Department Services; Reception and Concierge Services; Marina Services

5. How satisfied are you with the reception and concierge services at Portonovi?

Homeowner Department Services; Reception and Concierge Services; Marina Services

6. How would you rate the efficiency and responsiveness of the reception team in handling requests and inquiries?

Homeowner Department Services; Reception and Concierge Services; Marina Services

7. Are there any additional services you would like the reception team to provide?

8. Do you have any additional comments or suggestions for improving the reception and concierge services at Portonovi?

Homeowner Department Services; Reception and Concierge Services; Marina Services

9. How satisfied are you with the Marina services at Portonovi?

Homeowner Department Services; Reception and Concierge Services; Marina Services

10. How would you rate the efficiency and responsiveness of the Marina team in handling requests and inquiries?

Homeowner Department Services; Reception and Concierge Services; Marina Services

11. Are there any additional services you would like the Marina team to provide?

12. Do you have any additional comments or suggestions for improving Marina services at Portonovi?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

1. How satisfied are you with the property management services and repairs?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

2. How would you rate the timeliness and quality of property maintenance and repairs?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

3. Have you experienced any issues with property management? If so, please describe.

4. Do you have any additional comments or suggestions for improving the Maintenance services at Portonovi?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

5. How satisfied are you with the landscaping and outdoor environment within Portonovi as well as waste collection management?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

6. How would you rate the maintenance of the landscaped areas (lawns, gardens, trees, pathways, etc.)?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

7. Are there any specific areas where you think the landscaping could be improved?

8. Do you have any additional comments or suggestions regarding landscaping and outdoor spaces as well as waste collection management in Portonovi?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

9. How satisfied are you with resort cleaning services within Portonovi?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

10. How would you rate the timeliness and quality of resort cleaning services?

Property Management: Maintenance, Housekeeping, Landscape services and Waste collection management

11. Are there any specific areas where you think resort cleaning services could be improved?

12. Do you have any additional comments or suggestions regarding resort cleaning services?

Payment Management: Billing

1. How satisfied are you with the billing processes at Portonovi?

Payment Management: Billing

2. How satisfied are you with the payment management plan?

Payment Management: Billing

Are you satisfied with the payment management plan?

Payment Management: Billing

4. Do you have any additional comments or suggestions regarding Payment Management system?

Safety and Security

1. How satisfied are you with the safety and security services at Portonovi?

Safety and Security

2. How safe do you feel in the Portonovi Resort?

Safety and Security

3. How would you rate the efficiency and responsiveness of the Safety and Security Services in handling requests and concerns?

Safety and Security

4. Do you have any additional comments or suggestions regarding Safety and Security services?

Overall Satisfaction

1. How likely are you to recommend Portonovi Resort to others?

Overall Satisfaction

2. How would you rate your overall experience as a homeowner in Portonovi?

Overall Satisfaction

3. Do you have any additional comments or suggestions for improving the Portonovi experience?